General Information

Minors:

For your and our protection, we will not treat a minor unless accompanied by a parent or guardian. A minor is anyone 18 years of age, or younger, with the exception of a married female. 

Patient Privacy:

We respect our patient’s privacy and comply with all federally-mandated privacy (HIPAA) policies. Click here to read our privacy practices.

Release of Medical Information:

For medical records to be sent to AOC:
To request that your records with another healthcare provider be sent to us, please go to the Front Desk tab, choose Medical Release from AOC, complete the form and deliver or mail the request to the provider from whom you are requesting records. 

For medical records to be sent from AOC elsewhere:
To request that we send your Arkansas Otolaryngology records to you (or a 3rd party), please go to the Front Desk tab, choose Medical Release from AOC, complete the form and deliver or mail the original signed form to us. There may be fees associated with copying and sending your records, as allowed by Arkansas state statutes. Because we use an outside records copying company, please allow up to 10 days for processing. 

Prescription Refills
Please call your pharmacist for refills. Your pharmacist will call our office to get your physician’s approval. 

WE HAVE A POLICY THAT DOES NOT ALLOW FOR ANTIBIOTIC OR NARCOTIC REFILLS OUTSIDE OF NORMAL BUSINESS HOURS.

TELEPHONE MEDICAL QUESTIONS
(Established Patients Only)
Please call our offices and you will be routed to a Nurse Message Line to leave a message. If you call before 3:00 PM, every attempt will be made to return your call before the clinic closes that day. Otherwise, your call will be returned on the following business day. If you do not hear back from us within this timeframe, please call us back.